Last Updated: 23 August 2025

At XPERT Homecare, we aim to ensure customer satisfaction. However, due to the nature of our services, our refund policy is as follows:

1. Service Cancellation

• If you cancel a booking 24 hours before the scheduled time, you are eligible for a full refund.

• Cancellations within less than 24 hours may incur a cancellation fee or partial refund.

2. Service Issues

• If you are unsatisfied with the service, please report within 24 hours of completion.

• We will review your complaint and may provide a re-service or partial refund, depending on the situation.

3. Non-Refundable Cases

• No refunds will be processed once the service has been fully delivered and accepted.

• No refund for services booked under special discounts or promotional offers.

4. Refund Process

• Approved refunds will be processed within 7–10 working days to your original payment method.